
How often do you find yourself engaged in a constant game of “phone tag” with potential clients? Does it seem like you spend hours at a time having to reprioritize your time managing actual work vs. bringing in new clients? Most small to medium-size businesses need guidance to help them straddle the balance between doing the job and bringing more jobs into the business. This fine line gets lost a lot of the time, mostly because of a lack of time or resources. Find the balance that fits your business by building a drip campaign.
What is a Drip Campaign?
Drip campaigning is a tactic that releases a timely series of “steps” or “touches” as they are called in the professional language to contact your potential clients. Most small to medium-size business owners call their potential client or ‘lead’ once. If the leads answer and you have a conversation this is one step closer but is not a guaranteed win.
Do you have a backup plan if there is no answer even if you leave a voice message? Do you wait and hope they will call back? When do you call back? Do you have a casual yet perfunctory way to follow up? Do you have enough time in the day to follow up?
This is where a drip campaign gets in and helps you. We have created what we feel is the perfect systematic drip released via automated steps. Most of the time it will be a combination of calls, emails, text messages, and even voice mail drops. All are timed together to show a constant flow of communication with the potential lead.
Timing is Crucial
Timing is everything. Your success in finding and finalizing a potential client is based on knowing when to release a series of either automated or hands-on follow-up correspondences. Too many and you overshoot the target, too little and they have committed elsewhere. A perfectly balanced drip campaign can get you into the smoothest flow possible. Because of the added ease of an automated drip campaign, you’re freeing up your time to tend to another client's needs as well.
Quick Review
Before getting into the drip campaign, we make sure you have the best possible pool of leads. This usually starts with campaigns and advertisements in all the potential client hot spots that fit your business.
Digital marketing:
- Have a website. (even just a small informational website)
- Have social media platforms (Facebook, Instagram, YouTube, and so on)
- Joining Facebook interest groups. (Like local chat groups, mom groups all based on your type of business)
- Advertise on Google
- Be on Google Maps
Off-line advertisement (Old school advertisement?)
- Have flyers in local stores
- Newspaper ads
- Direct mail
Potential clients are looking for value, access, availability, and reliable service first and foremost. And they won’t wait long.
The drip campaign starts as soon as a lead contacts you if it’s by phone, text, or a contact form.
Get Your Campaign Ready
Once a potential client contacts you the game to close the deal starts. The best way is always to call them first before any other method. People like to have a personal touch. But be prepared in case you don’t reach them right away.
- First, you will need to create a few email scripts and a few SMS scripts - what do you want to tell your potential client?
- Second, we pick a timeline. How long do you want to “run” after a potential lead? Usually, the first 2 weeks are more intense, and after that, if you did not close the deal you just want to remind them you exist and are happy to help.
- Have a system to follow up. Once you had a communication with the potential client he might not be ready to pull the trigger yet. Having a CRM system is a great way to remind you to follow up on a call and keep notes.
Here are a few examples of emails followed by SMS
In the first email that you send, you want to introduce yourself and the company and give the potential client enough information so he wants to hear more.
Hi Susan,
Thank you for your inquiry about receiving more information regarding our line of services.
First, let me introduce myself, my name is Alon and I’m the owner of code[RELIABLE].
We are a lead generation agency, we help businesses like yours generate more leads and get you more customers. Based on your business needs and budget, we tailor the solution specific to you.
To be able to tailor a solution that will be best for you and your business, it’s very important that we have a conversation.
So please give me a call or book an appointment so that I can understand your specific business needs and what you have in place.
You can see my calendar at https://www.codereliable.com/free-consultation and book a time that works for you.
Best Regards,
Alon Cohen
(555) 555-5555
yourname@yourbusiness.com
At the same time, you can send a text message. The message needs to have the same idea. Always say thank you and give some information so people can make connections between the contact form they just filled out or the phone call they just placed.
Here is an example for a text message:
Hi Susan,
Thank you for reaching out about our lead generation services. If you are ready to make a difference and implement better solutions for your business, you can book your call here {{ URL to your calendar }} or just reply to this text with your availability.
Thanks,
Alon
The best way is usually to give the potential client an opportunity to call you when it is convenient to them. In some cases, you need to do your homework in advance. If this is the case in your line of business you can make your contact form more detailed and the same with the first email.
Now the idea is to keep this line of messages alternating between emails, calls, and SMS. By finding the perfect “count” between drips, you won’t be tempted into overdoing it and pushing them away. If you allow yourself to become complacent in fear of coming across as pushy then the potential will be snapped up by a competitor. Try to keep in mind that not everyone checks their emails often. Give your potential client time to review the information you are sending them. Casual personal touches will keep you in the Goldilocks target, where everything is just right.
What is my next step?
Now you know what a drip campaign is and how it can help you to better manage your time and resources we can help you to set it in motion.
To learn even more about the Drip campaign and other dynamic solutions to your small business marketing plans give us a call at 978-401-4404 or book an appointment at: www.codereliable.com/free-consultation
As a special thank you, we are offering a 50% discount rate for the first month of any of our services so what better time to reach out to us?
The call is always free and our time is always yours.
Reliably yours,
Alon